Privacy Policy

IM8 (US) LLC (hereinafter referred to as “IM8”, “we”, “our” or “us” as the context may require) treats your personal information with the importance it deserves. We are committed to protecting it, handling it responsibly and securing it with administrative, technical, and physical measures and safeguards.

This Privacy Policy is designed to help you better understand how we collect, use, store, process, transfer, and protect your personal information, and the data subject rights and options we offer, in connection with our Website, online services, and products (collectively, our “Products and Services”).

It is voluntary for you to provide any information we request; however, in the event that you do not provide certain information, we may not be able to provide you with our products or services.

Information you provide to us:

• Registration information: To set up an account with us, you will be asked to provide a username and password.
• Payment information: Payment card details will be taken at the point of sale to facilitate purchases. Card details are not stored by IM8 and are managed by our third-party card processing provider. We do not have access to payment card numbers.
• Contact details: Your first and last name, organization name, email and mailing addresses, and phone number.
• Order and purchase history
• Communications with us: When you contact us with questions, feedback, or otherwise.
• Self-reported information: Information you may voluntarily share in surveys, forms, or features while entering our Website.
• Marketing data: Your preferences for receiving marketing communications and details regarding your engagement with our marketing team.

Information that is automatically collected:

• Device data: Such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state, or geographic area.
• Web behavior information: We may collect information on how you make use of our Website, our portals, or our software solutions. This information is collected through log files, cookies, and web beacon-, analytical- and advertising technologies. For more information, please visit our Cookies Policy.

We use personal information for the following purposes:

To provide our service to you:

• Performance of contract: To provide, improve, and operate our Products and Services.
• Transaction processing: Process your payments and complete transactions with you.
• Communication: Communicate with you about our Services, including sending announcements, updates, security alerts, and administrative messages.

For our legitimate interests:

• Service improvement: Improve, monitor, and protect our Products and Services.
• User experience: Understand your needs and interests, and personalize your experience.
• Surveys and feedback: Engage in surveys and focus groups, and record video and audio chats with consumers.
• Security: Troubleshoot, test, and research to keep services secure.
• Fraud prevention: Investigate and protect against fraudulent, harmful, unauthorized, or illegal activity.
• Analytics: Analyze aggregated, de-identified, or other anonymous data to improve our Products and Services and our business.

For marketing and advertising:

• Direct marketing: With your consent, send you direct marketing communications and direct advertising to you via third-party sites, including social media. You can unsubscribe from these communications at any time via your account settings.
• In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/im8store/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/im8store/privacy_policy).

To comply with our legal obligations:

• Legal compliance: Ensure our compliance with applicable laws, lawful requests, and legal processes.
• Auditing: Audit our internal processes for compliance with legal requirements.
• Enforcement: Enforce the terms and conditions that govern our Products and Services.
• Safety: Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

We will only share your personal information with a third party when required by law or in good faith belief that such disclosure is necessary. This includes:

• Legal compliance: Investigation, prevention, or action regarding suspected or actual illegal activities or to assist government enforcement agencies.
• Policy enforcement: Enforce the Website Terms of Use or Terms of Sale.
• Third-party claims: Respond to claims or allegations made by third parties against IM8.
• Protection: Protect the rights, property, or safety of IM8 or the public.

We may share your personal information with:

• Affiliates: Current or future affiliates or group members of IM8.
• Service providers: Necessary service providers, including payment, order fulfillment and shipping, customer support, Cloud storage, IT and security, and marketing.
• Contracted consultants and partners: Used to undertake fundamental activities to enable us to provide our products and services, enhance the user experience, and effectively operate and manage our organization.

Any processors or third-party service providers will contractually comply with IM8’s policies, including this Privacy Policy and applicable law, and sign a data processing agreement to ensure personal information is used only for the purposes instructed by IM8.

You have the following rights with respect to your personal information:

• Access: The right to be provided with a copy of your personal information.
• Rectification: The right to require us to correct any mistakes in your personal information.
• Withdrawal of consent: Withdraw consent for direct marketing services at any time by contacting us at care@im8health.com or clicking the opt-out links provided in our communications.

Submitting personal information requests: To request access or deletion of your personal information, please submit a request to care@im8health.com. We may ask for specific information to help confirm your identity. You are entitled to exercise these rights free from discrimination.

Limits on choices: In some instances, your choices may be limited if fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with legal obligations.

Complaints: If not satisfied with how we address your request, submit a complaint to care@im8health.com. In certain jurisdictions, you may lodge a complaint with a supervisory authority.

We employ technical, organizational, and physical safeguards to protect personal information. However, no security measures are failsafe, and we cannot guarantee complete security.

Our Products and Services are not intended for persons under 18. If we learn we have collected personal information from someone under 18 without parental consent, we will delete it.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and processed, in accordance with our retention policies and applicable laws.

Retention considerations: We consider the amount, nature, and sensitivity of personal information, potential risk of harm from unauthorized use or disclosure, purposes for which we use personal information, and legal requirements.

We may revise this Privacy Policy from time to time. All changes are effective immediately when posted. If required by law, we will notify you in another way reasonably likely to reach you, such as via email. Your use of our Services after the effective date of any modified Privacy Policy indicates your acceptance of the modified policy.

IM8 (US) LLC is the data controller responsible for processing personal information. You can reach us by email at care@im8health.com.